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Neal Shulman
Neal Shulman

Roundup of the Best Customer Support Podcasts

November 11, 2024

Podcasts have become pivotal in the modern media landscape, offering a platform for experts, enthusiasts, and learners to share and absorb knowledge. For those eager to connect with forward-thinkers and industry leaders, podcasts offer an avenue to explore diverse topics, gain practical insights, and foster community engagement. In this blog post, we'll explore ten outstanding podcasts that provide rich content across various sectors including SaaS, customer experience, business growth, and more. Whether you're a seasoned professional or an aspiring thought leader, these podcasts can elevate your understanding and offer opportunities to share your unique perspective.

1. The Official SaaStr Podcast: SaaS | Founders | Investors

The Official SaaStr Podcast is a comprehensive podcast that delves deep into the dynamic world of SaaS, providing listeners with invaluable insights from leading operators and investors. Hosted by SaaStr, the podcast covers a wide range of topics, including scaling from $0 to $100m ARR, the key elements of hiring, and the metrics investors focus on when evaluating SaaS companies. Each episode is designed to arm SaaS entrepreneurs and investors with actionable strategies and tips to navigate and succeed in the competitive SaaS landscape. The podcast's recent episode, "SaaStr 770: How to Avoid a Bad VC Investor with SaaStr CEO and Founder Jason Lemkin," offers listeners practical advice on identifying and avoiding unreliable venture capital investors.

About the Author

This podcast is hosted by SaaStr, a leading voice in the SaaS community, known for fostering connections and sharing valuable knowledge with entrepreneurs and investors alike.

Why people should pitch to this podcast

The Official SaaStr Podcast is an ideal platform for guest appearances due to its strong reputation and influence in the SaaS community. As it regularly features industry leaders and experienced investors, it presents an excellent opportunity for guests to share their unique perspectives and insights with a broad audience eager for knowledge.

What the ideal guests are

The ideal guest for The Official SaaStr Podcast is a seasoned SaaS entrepreneur or investor with a wealth of experience and a proven track record of success. Guests should be able to provide unique insights into the intricacies of scaling a SaaS business, from startup to achieving significant ARR milestones.

Why do we love this podcast

We love The Official SaaStr Podcast because it consistently delivers high-quality content that is both informative and actionable, making it a must-listen for anyone involved in the SaaS industry.

2. Inside Paychex

The Inside Paychex podcast offers an engaging platform for listeners to delve deep into the inner workings and culture of Paychex Inc., a leader in human resource and payroll solutions. Hosted by the company itself, this podcast delivers insightful interviews, behind-the-scenes glimpses, and explores a wide range of topics that highlight why Paychex is a celebrated workplace.

About the Author

Paychex Inc., the host, is renowned for its innovative HR and payroll solutions, making it a trusted name in the industry.

Why people should pitch to this podcast

The Inside Paychex podcast offers a unique opportunity for guests to share their expertise and insights with a dedicated audience interested in HR, payroll, and corporate culture.

What the ideal guests are

The ideal guest for the Inside Paychex podcast would be an industry expert or thought leader with a deep understanding of human resources, payroll solutions, or corporate culture.

Why do we love this podcast

We love the Inside Paychex podcast for its ability to provide listeners with a unique perspective on the inner workings of a leading company in the HR and payroll sector.

3. Pulse

Pulse is a dynamic podcast presented by Intuji that offers a deep dive into the intricacies of the modern business landscape, focusing on strategy, data, commerce, and technology to help brands scale effectively.

About the Author

Intuji, the host, is known for its pioneering work in customer engagement, offering rich insights into the technology and business sectors.

Why people should pitch to this podcast

Pulse is an ideal podcast for pitching guest spots because it provides a platform where industry leaders can share their unique insights and success stories, reaching a diverse audience eager to learn.

What the ideal guests are

The ideal guest for Pulse would be an experienced professional or thought leader in the business or technology sector, someone with a proven track record of innovation and success.

Why do we love this podcast

We love Pulse because it continuously delivers valuable insights into the evolving world of business, technology, and innovation, keeping us informed and inspired.

4. Customer Support Leaders

The "Customer Support Leaders" podcast, hosted by Charlotte Ward, delves into the nuances of customer support leadership, offering invaluable insights from seasoned professionals.

About the Author

Charlotte Ward, the host, is a respected figure in customer support leadership, known for her ability to draw out valuable lessons from industry experts.

Why people should pitch to this podcast

"Customer Support Leaders" is an ideal platform for guest appearances, thanks to its focus on unique perspectives and real-world experiences in customer support.

What the ideal guests are

The ideal guest for the "Customer Support Leaders" podcast is a seasoned customer support professional with a wealth of experience in leadership roles.

Why do we love this podcast

We love the "Customer Support Leaders" podcast for its authentic and insightful approach to exploring the intricacies of customer support leadership.

5. The Art Of Customer Service Show

The Art of Customer Service Show, hosted by the insightful Claude Flynn, is a podcast dedicated to exploring the multifaceted world of customer service excellence.

About the Author

Claude Flynn, the host, is a renowned expert in customer service, known for his engaging discussions on enhancing customer interactions.

Why people should pitch to this podcast

The Art of Customer Service Show is an exceptional platform for guest speakers to share their expertise and insights on customer service excellence.

What the ideal guests are

The ideal guest for The Art of Customer Service Show is someone with a deep understanding and passion for customer service excellence.

Why do we love this podcast

We love The Art of Customer Service Show because it provides an invaluable resource for professionals looking to excel in the customer service domain.

6. The CX Live!

The CX Live! podcast serves as a dynamic interview-style show focusing on briefing programs and meetings, specifically targeting the nuances of customer experience.

About the Author

The hosts are industry specialists known for their expertise in customer experience and digital transformation, offering invaluable insights to listeners.

Why people should pitch to this podcast

The CX Live! podcast is a prime candidate for guest pitches due to its unwavering focus on cutting-edge customer experience strategies and its capacity for reaching a vast audience passionate about CX innovation.

What the ideal guests are

The ideal guest for The CX Live! podcast would be a thought leader or practitioner deeply versed in the intricacies of customer experience.

Why do we love this podcast

Listeners love The CX Live! podcast for its genuine and unfiltered approach to discussing customer experience, offering an authentic platform where real conversations happen.

7. This is Growth!

"This is Growth!" is a dynamic podcast hosted by Daphne Lopes, designed to empower entrepreneurs to scale their SaaS businesses through innovative customer-led growth strategies.

About the Author

Daphne Lopes, the host, is a seasoned professional in customer success and SaaS growth strategies, known for her engaging and insightful approach.

Why people should pitch to this podcast

"This is Growth!" is an ideal platform for guest appearances due to its targeted audience that is keen on innovative growth strategies and practical insights.

What the ideal guests are

The perfect guest for "This is Growth!" would be a seasoned professional with a strong background in Customer Success or SaaS business growth strategies.

Why do we love this podcast

Listeners love "This is Growth!" for its deep dive into the mechanics of scaling SaaS businesses through customer-driven strategies.

8. Business Growth Mindset Podcast

The Business Growth Mindset Podcast, hosted by Kristian Livolsi, is a profound platform dedicated to addressing the pressing challenges faced by business owners every week.

About the Author

Kristian Livolsi, the host, is an expert in resilience and leadership, known for empowering business owners to achieve success.

Why people should pitch to this podcast

The Business Growth Mindset Podcast is an ideal platform to pitch for a guest spot due to its dedicated audience of business enthusiasts eager for actionable insights.

What the ideal guests are

The ideal guest for the Business Growth Mindset Podcast would be an individual who has firsthand experience in overcoming business challenges and can share a story of resilience.

Why do we love this podcast

We love the Business Growth Mindset Podcast for its unwavering commitment to empowering business owners with the tools they need to succeed.

9. The MoreBusiness.com Podcast

The MoreBusiness.com Podcast is an invaluable resource for small business owners and startups seeking to propel their ventures to new heights.

About the Author

Raj Khera, the host, is a seasoned executive and marketing expert, offering listeners a wealth of knowledge in business growth strategies.

Why people should pitch to this podcast

The MoreBusiness.com Podcast is an excellent candidate for a guest spot because it attracts a dedicated audience of small business owners and entrepreneurs eager to learn and grow.

What the ideal guests are

The ideal guest for The MoreBusiness.com Podcast would be an experienced entrepreneur or executive with a proven track record in scaling businesses and overcoming industry challenges.

Why do we love this podcast

We love The MoreBusiness.com Podcast because it consistently delivers high-quality content that empowers small business owners to achieve their goals.

10. Customer Smarts

Customer Smarts is a podcast specifically designed for marketing and customer experience leaders who are facing the challenge of rising customer expectations and the rapid pace of change within organizations.

About the Author

The hosts are industry experts known for their deep understanding of customer experience and engagement strategies, offering valuable insights to listeners.

Why people should pitch to this podcast

Customer Smarts, with its focus on cutting-edge customer experience strategies, offers a valuable platform for thought leaders and experts to share their unique insights.

What the ideal guests are

The ideal guest for Customer Smarts is someone who has a deep understanding of customer experience and can provide expert insights into leveraging technology and data for better customer interactions.

Why do we love this podcast

We love Customer Smarts for its commitment to delivering valuable content that addresses the pressing challenges faced by marketing and CX leaders.

Conclusion

The world of podcasts presents an incredible opportunity for professionals and enthusiasts to share insights, learn, and grow within their respective fields. Each of these ten podcasts offers unique insights into diverse topics, ranging from SaaS and business growth to customer experience and leadership. By tuning into these shows, you can gain valuable knowledge, connect with thought leaders, and perhaps even find the perfect platform to share your own insights. Embrace the podcasting space, and leverage it as a tool for learning, networking, and personal growth.

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